Privacy Policy

Your privacy is important to us. This policy details how we handle your personal information.

Effective Date: January 1, 2018 | Last Updated: January 2026

1. Introduction

Welcome to SAM'S Professional Cleaning Service. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information through our services.

2. Information We Collect

We collect information to provide better services to our users. This includes:

2.1 Personal Information

Such as your name, email address, telephone number, billing address, and payment information, which you provide when registering for our services through our website.

2.2 Usage Information

Details of how you use our services, including interaction data and preferences. By using our services, you consent to the collection and use of your information as outlined in this policy.

2.3 Consent to Text Messages

By contacting us and submitting your information, you agree to receive text messages for appointment reminders, account notifications, and service-related information.

  • Message Frequency: May vary.
  • Standard Rates: Regular carrier message and data rates may apply.
  • How to Opt-Out: Reply STOP to any message. Reply UNSTOP to resume.
  • Support: Reply HELP for assistance.

3. How We Collect Information

We collect information directly from you when you register, use our services, or communicate with us.

4. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our cleaning services.
  • Process transactions and send confirmations or invoices.
  • Communicate with you about services, offers, and for customer support.
  • Monitor trends and usage to enhance our service quality.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. However, no internet-based service can be 100% secure, and we cannot guarantee absolute security.

6. Data Sharing

We do not share your personal information with third parties, except:

  • With trusted service providers acting on our behalf.
  • If required by law (e.g., to comply with a legal subpoena).
  • In connection with a business transfer, such as a merger or acquisition.

7. Your Rights & Choices

You may access, update, or request deletion of your personal information by contacting us. You may also opt out of promotional communications by following the unsubscribe instructions in those messages.

8. Cookies & Tracking

We use cookies and similar technologies to track activity on our service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

9. Policy Updates

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page with an updated "Effective Date."

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: quote@samscleaningservices.com

Hours of Operation:
Monday – Friday: 8AM to 6PM
Saturday: 8AM to 12PM
Sunday: Closed

11. Compliance with Laws

We will protect your information as required by applicable law. When disclosure is legally required, we will do so only to the extent necessary.

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